If you have a question that hasn’t been answered please send it through via the support form or our social channels.
How to get started?
Sign up via this link, select the wallets tab on your dashboard and make a deposit in either crypto or fiat by selecting the appropriate currency from the Asset dropdown.
How do I send a deposit from my bank?
If you’d like to make a FIAT deposit ETERBASE will require you to become a Premium member. This will involve locking up a minimum of 1000 XBASE — this is refundable and can be withdrawn at any time. Please check the current market value of XBASE and you will appreciate that at the time of writing this is still significantly lower than a foreign transaction fee.
How do I earn fees?
Click on the Fees tab on our web site for more information on the fee split.
Does the platform offer any trading tools?
ETERBASE provides a comprehensive range of charting and tracking tools, a simple buy and sell interface and easy to understand dashboard as well as SDK’s (software development kits) and API’s (application programming interface) for more complex dynamic order books and bots.
Where are you based?
ETERBASE a.s is headquartered in Slovakia. You can find more details here.
Are there any restrictions on Users?
ETERBASE can accept users from any location that supports the trade of digital assets.
How do I cash out?
Withdrawing funds is simple. Go to the Wallets tab in the dashboard and select the asset then enter the withdrawal address. A user needs to verify their account prior to any FIAT withdrawal.
Do you provide any learning material for traders?
We have created a Beginners eBook to support new traders and our social channels provide all sorts of up to the minute market tips and tricks from the community and team.
Where can I find/join your social channels?
Check out the links on the right-hand side of our web page or button on this page.